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These terms set the rules for every account, transaction and session you run on ul11 — covering what we expect from you, what you can expect from us, and how disputes are handled. Read through before you access any part of the platform; your continued use means you accept the conditions as written here.
These conditions apply to your access of ul11, including account creation, wallet transactions and any game session you start. Availability depends on local law and is subject to eligible regions — we do not guarantee access where local regulation restricts it. When you fund your account via DuitNow or GrabPay, the transaction is processed under the terms of both ul11 and the relevant payment rail; confirm the amount and reference before you confirm the transfer. Your account wallet balance, session history and any adjustments are recorded in the system and can be checked directly from your account dashboard after login. We may update these terms from time to time; the current version is always the one shown on this page. Continued use after an update constitutes acceptance of the revised terms. If a section conflicts with local law in your region, the locally compliant version applies. Contact our support channel before proceeding if you are uncertain whether a specific condition applies to your situation.
Not every action on ul11 falls under the same set of rules. Understanding the boundary between what we govern directly and what sits outside our policy helps you know where to direct questions and when to contact us versus a third party.
Login credentials, session start and end, account verification steps and dashboard actions are fully within the scope of these terms. Any breach of account-access rules — including sharing credentials — is addressed directly under this policy.
Deposits and withdrawals processed through DuitNow or GrabPay are covered by ul11 terms up to the point the payment leaves or enters our system. The payment rail's own conditions apply from that point onward; we are not party to those separately.
Game titles available in the lobby — including content from Spadegaming, Pragmatic Play, Joker and Microgaming — are covered under these terms for access and fair-use purposes. Game mechanics, RTP display and prize structures are governed by the individual studios.
External links, payment gateways and any service not operated by ul11 fall outside this policy. We cannot be held responsible for the terms, conduct or data practices of third-party providers accessed through or alongside our platform.
These terms are not just obligations — they also set out what you are entitled to as an account holder. You can review your full session and transaction history directly from your account dashboard after login; nothing is hidden. If a record looks incorrect, you have the right to raise a correction request through our support channel with the relevant transaction reference number. Account details — including your registered contact information — can be updated by following the edit fields shown inside your account settings page. Where a policy question is not resolved by what is written here, you can submit a formal query and we will respond through the contact route you used to reach us. We keep a record of all support interactions tied to your account for reference on both sides.
Your full transaction and session log is available inside your account dashboard. No request is needed — log in and navigate to the history section to see the full record.
Contact information, wallet details and display preferences can be updated directly in the account settings panel. Follow the on-screen fields and submit; changes take effect after verification.
If a term is unclear or you believe a condition has been applied incorrectly to your account, submit your question via our live chat or email route with your account reference included.
For any account-level issue not resolved through the dashboard, our support team is reachable through the channels listed on this page. Keep your session or transaction reference handy when you contact us.
If a condition in these terms raises a question or you need to report an account issue, the routes below connect you directly to the ul11 support team. Have your account reference and the relevant transaction detail ready before you make contact — it helps us locate your record and respond accurately.
The live chat icon is visible on every page once you are logged in. Use it to raise a terms question, flag a transaction discrepancy or request a policy clarification in real time.
For detailed policy queries — particularly those involving wallet transaction records or account-correction requests — email is the clearest route. Include your account ID and transaction reference so we can respond with the correct record pulled up.
The Help Centre inside your account dashboard covers the most common terms questions with step-by-step paths. Check there first; if the answer is not covered, escalate to live chat or email from the same page.
ul11 keeps these terms up to date and makes the current version visible at all times on this page. When a change affects how your account or wallet works, we aim to communicate it before it takes effect. Here is how we approach the four areas that matter most to account holders reading this policy.
Account data — including your registered contact, wallet history and session log — is stored and used only for the purposes described in these terms and our privacy notice. We do not share personal data with third parties outside the payment rails required to process your DuitNow or GrabPay transactions.
We use session cookies to keep your login active and functional cookies to remember display preferences. No advertising cookies are placed without your acknowledgement. Cookie settings can be reviewed through your browser at any time — we do not control what your browser retains independently.
Your account credentials are your responsibility once issued. We apply standard security measures on the platform side, but we cannot protect an account where login details have been shared or compromised externally. Report any suspected unauthorised access immediately via live chat.
When these terms change, the updated version replaces this page. The date of the latest revision is shown at the top of the policy. Continued use of the platform after a revision date means you accept the new terms — check this page periodically if you want to stay current.
These are the questions we receive most often about how the ul11 terms apply to accounts, payments and session records. If your question is not answered below, use live chat or email to get a direct response tied to your account.
Yes, up to the point the transfer enters or leaves the ul11 system. Once the funds are in transit on the DuitNow rail, that payment provider's own conditions apply. Always confirm the amount and reference before approving a transfer on your banking app.
The updated version replaces the previous one on this page, and the revision date is shown at the top. Continued use of your account after that date means acceptance of the revised terms. If you disagree with a change, stop using the platform and contact us to discuss your account status.
Your full history is visible inside the account dashboard without making a request. Log in, navigate to the history section, and the records are there. If you need a formal export for a dispute, submit that request through email support with your account reference.
Reach out via live chat or email and include your account ID and the transaction or session reference in question. Our support team will pull the relevant record and respond with the specific policy basis for any action taken on your account.
The ul11 terms apply equally to all supported payment rails. GrabPay transactions are subject to the same account and wallet conditions as DuitNow transfers. The GrabPay platform's own terms cover the transfer on their side — check those separately before you fund your account.
Availability depends on local law and applies only where local regulation permits access. We do not make claims about specific regions or states. Check the access and eligibility notice shown during account creation for the conditions that apply to your location.