ul11 Privacy Policy — How We Handle Your Account Data
This page sets out exactly what information ul11 collects when you access your account, how we use it, and the choices available to you. Our approach is straightforward: we collect only what is needed to run your account and process your transactions through payment rails like DuitNow and GrabPay, and we do not share it beyond what this policy describes.
Account data stays with ul11
DuitNow & GrabPay transaction records secured
You can review or correct your details anytime
Support contact available for policy questions
POLICY POSTURE
What We Collect and Why We Hold It
When you open an account with ul11, we collect the information you provide during registration — your name, contact details and any identity verification documents required to process your account. When you make a transaction using DuitNow or GrabPay, we receive confirmation data from those payment rails: a reference number, the amount and the timestamp. We do not store your full bank credentials or e-wallet PIN. Session data — the pages you open, the time spent and the device type — is recorded automatically to help us keep the account experience consistent across mobile and desktop. We also use cookies to remember your login state and preferred settings; you can manage cookie behaviour through your browser settings at any time. Retention periods follow our internal data schedule and any applicable requirements under local law in eligible regions. If you close your account, we retain transaction records for the period required, then delete personal identifiers from active systems. For the current retention schedule, contact our support team directly through the routes shown on this page.
DuitNow reference records
GrabPay transaction confirmations
Session and device data
Cookie preferences
Account identity records
POLICY COVERAGE MAP
Where This Policy Applies and What It Does Not Cover
Not everything you encounter when using ul11 falls under this single document. Understanding the boundaries helps you know where to direct a question. The four areas below clarify what this policy governs and what sits outside it — so you can make informed choices about your data without guesswork.
Account Access
Any information you submit when logging in, updating your profile or verifying your identity is fully within scope. This covers registration fields, security settings and any document you upload to confirm account ownership.
Payment Transactions
Transaction metadata processed through DuitNow and GrabPay — reference IDs, amounts and timestamps — is covered here. We receive confirmation data only; the payment rail's own privacy terms govern what happens on their side of the transfer.
Site Content & Cookies
Pages you browse, session duration and cookie preferences are within scope. You can adjust cookie settings in your browser at any point; doing so may affect how the site recognises your login state.
Third-Party Services
Links or embedded tools from outside ul11 — including game content from studios we carry — operate under those third parties' own terms. This policy does not extend to data those services collect independently on their own systems.
YOUR ACCOUNT CHOICES
Practical Steps You Can Take Under This Policy
Your account dashboard is the first place to look when you want to review or update the information we hold. After login, the account settings page shows your registered name, contact details and linked payment methods. Changes to your email address or phone number can be made directly from that screen; some changes may prompt a verification step to confirm the update is coming from you. If you believe a record is incorrect and cannot fix it through the dashboard, raising a query through our support channel is the right next step — the support team can pull up your account and walk through the correction with you. Data requests — such as asking what information we hold or requesting that certain personal details be removed — are handled by the same support route. Where local law in eligible regions grants specific data rights, we aim to respond within a reasonable period. Keep a note of any reference number the support team provides, as it helps track the request through to resolution.
Review Your Records
Log in and open the account settings page to see the contact details, identity information and payment method references currently held against your account.
Correct Account Details
Most fields — name display, phone number, email — can be edited directly in the dashboard. A verification step may appear to confirm the change is authorised by you.
Raise a Data Question
If the dashboard does not cover your specific query, contact our support team. Include your registered email so the team can locate your account without delay.
Request Data Removal
Where local law in an eligible region permits, you can request deletion of specific personal identifiers. The support team will confirm what can be removed and what must be retained under our legal obligations.
REACH OUR TEAM
Contact Routes for Privacy Policy Queries
If you have a question about how your data is used, want to review what we hold or need to correct a detail that cannot be changed through the account dashboard, the routes below are the right starting points. Quote your registered email in every message so the team can locate your record without back-and-forth.
Live Chat
Open the chat window from the account page after login. This is the quickest route for account-related data questions — the agent can access your profile directly during the session.
Email Support
Send your query to our support address listed in the account help section. Include your registered email address and a brief description of the data matter so the team can respond accurately.
Help Centre
The help section inside your account dashboard contains guidance on common privacy questions, cookie settings and how to submit a formal data request. Check there before raising a ticket to save time.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security Practices
Security and data discipline are practical commitments, not abstract ones. Here is how we approach four areas that directly affect your account information on ul11.
Data Handling
We collect only the information needed to operate your account and process payments through DuitNow and GrabPay. Data is not sold to advertisers or shared with unrelated third parties. Where sharing is necessary — such as passing transaction references to a payment rail — we limit it to what that service requires.
Cookies and Session Data
Cookies keep your login state active and remember account preferences between visits. Functional cookies are required for the account to work; analytics cookies can be declined through your browser settings. The current cookie list is available on request through our support team.
Account Security
Your login credentials are stored in hashed form — we do not hold your password in plain text. If you suspect unauthorised access to your account, use the password-reset route on the login page immediately, then notify the support team so we can review recent session activity.
Retention and Deletion
Transaction records are kept for the period required under our internal schedule and applicable local requirements in eligible regions. When the retention period ends, personal identifiers are removed from active systems. The current schedule is available on request through the contact routes on this page.
POLICY FAQ
Common Questions About This Privacy Policy
The questions below cover what real account holders ask about data, cookies, payment records and their rights under this policy. If your question is not here, the support team can help through live chat or email.
What personal information does ul11 collect when I register?
We collect the name, contact details and identity documents you provide during registration. When you transact via DuitNow or GrabPay, we also receive a payment reference, amount and timestamp. We do not store your bank credentials, card numbers or e-wallet PIN.
Can I see all the data ul11 holds on my account?
Yes. Log in and open the account settings page to review the information currently recorded. If you need a fuller record that the dashboard does not display, raise a data request through the live chat or email support route and the team will compile it for you.
How do I correct an error in my account details?
Most fields — email address, phone number and display name — can be edited directly from the account settings page after login. A verification step may appear to confirm the change. For fields locked behind identity verification, contact support with the correction and your registered email.
Does ul11 share my data with third parties?
We share data only where necessary to operate your account — for example, passing a transaction reference to DuitNow or GrabPay to confirm a payment. We do not sell personal data to advertisers or unrelated services. Game content studios we carry receive no personal account data from us.
How do cookies on ul11 work and can I turn them off?
Functional cookies keep your login session active and save your account preferences. Analytics cookies track page usage patterns. You can decline analytics cookies through your browser settings at any time. Turning off functional cookies may cause the login session to reset unexpectedly.
How long does ul11 keep my data after I close my account?
Transaction records and identity documents are retained for the period required under our internal schedule and applicable local obligations in eligible regions. After that period, personal identifiers are removed from active systems. Contact support to ask about the current retention period for your account type.
Who do I contact if I have a complaint about how my data is handled?
Start with our live chat — available from the account page after login — or send an email to the support address shown in the account help section. Quote your registered email in the message. The team will log your complaint and respond with a reference number for tracking.
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